HP Envy 6555e Printer Not Printing? 9 Fixes That Work in 2026

When your **HP Envy 6555e printer is not printing**, 👉 1-866-490-0338(USA/UK) ☎️ the problem is usually caused by a stuck print queue, weak Wi-Fi connection, offline printer status, empty ink, paper feed issue, outdated driver, or HP Smart app communication error. Start with a restart, check the printer screen, clear pending print jobs, confirm Wi-Fi, then run HP’s printer diagnostic tool.
The HP Envy 6555e has official HP support pages for troubleshooting, setup guides, drivers, software, manuals, and wireless printer help, so the safest fix is to use model-specific HP tools before replacing ink or resetting everything. ([HP Support][1])
.. Quick Answer: How do I fix HP Envy 6555e printer not printing? ✔ 1➜866((490))➜0338 ⚡
To fix an HP Envy 6555e printer not printing, restart the printer, router, and computer. Then check the printer status, cancel stuck print jobs, reconnect Wi-Fi, confirm paper and ink, and update the HP driver or HP app. If the issue continues, run HP’s **Diagnose & Fix** tool or reinstall the printer software. ([HP Support][2])
.. How long does it take to fix HP Envy 6555e not printing? ✔ 1➜866((490))➜0338 ⚡
Most HP Envy 6555e printing problems take **5 to 15 minutes** to fix if the cause is a queue, Wi-Fi, offline status, or app issue. It may take longer if the printer has a hidden paper jam, cartridge error, damaged driver, firmware issue, or network setup problem.
A simple order works best: **restart first, check connection second, clear print jobs third, then update or reinstall software.**
.. Why is my HP Envy 6555e printer not printing? ✔ 1➜866((490))➜0338 ⚡
Your HP Envy 6555e may stop printing for one of these common reasons:
* The printer is offline or paused.
* Print jobs are stuck in the queue.
* The printer and device are not on the same Wi-Fi network.
* The HP Smart app cannot detect the printer.
* Ink cartridges are low, empty, loose, or not recognized.
* Paper is not loaded correctly.
* There is a paper jam or carriage jam.
* The wrong printer is selected.
* Printer drivers are missing or outdated.
* Firewall or security software is blocking printer communication.
* The printer needs a firmware or software update.
HP provides official resources for wireless printer issues, paper jams, carriage jams, printer diagnostics, and drivers, which makes these the most practical areas to check first. ([HP Support][3])
.. 1. Restart the HP Envy 6555e printer properly
A quick restart can clear temporary printer memory, failed print commands, and connection glitches.
Follow these steps:
1. Turn off the HP Envy 6555e.
2. Unplug the power cord from the printer.
3. Unplug the cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the printer directly into a wall outlet.
6. Turn the printer back on.
7. Restart your computer, phone, or tablet.
8. Try printing one simple document.
Avoid plugging the printer into a power strip during testing. A direct wall connection helps rule out power issues.
.. 2. Check if the printer is offline or paused
If your HP Envy 6555e is showing as offline, your device may send print jobs but the printer will not respond.
On Windows:
1. Open **Settings**.
2. Go to **Bluetooth & devices**.
3. Select **Printers & scanners**.
4. Choose **HP Envy 6555e**.
5. Open the print queue.
6. Remove stuck jobs.
7. Make sure the printer is not paused.
8. Set it as the default printer if needed.
On Mac:
1. Open **System Settings**.
2. Go to **Printers & Scanners**.
3. Select your HP Envy 6555e.
4. Remove and re-add the printer if it shows offline.
5. Try printing again.
If you see multiple copies of the same printer, select the one that shows as active and connected.
.. 3. Clear stuck print jobs
A stuck print job can block every new document. This is one of the most common reasons an HP printer looks connected but does not print.
On Windows:
1. Open **Printers & scanners**.
2. Select **HP Envy 6555e**.
3. Click **Open print queue**.
4. Cancel all pending jobs.
5. Restart the printer.
6. Send a fresh test page.
On Mac:
1. Open **Printers & Scanners**.
2. Select the printer.
3. Open the queue.
4. Delete pending jobs.
5. Try a new print command.
Do not keep pressing “Print” again and again. That only adds more stuck jobs to the queue.
.. 4. Confirm the HP Envy 6555e is connected to the right Wi-Fi
Wireless printing fails when the printer and device are on different networks. This often happens when the router has both 2.4 GHz and 5 GHz bands, guest Wi-Fi, or a new password.
Check these points:
* Your phone, laptop, and printer should be on the same Wi-Fi network.
* Avoid guest Wi-Fi for printing.
* Move the printer closer to the router.
* Restart the router.
* Reconnect the printer through the HP app if the Wi-Fi password changed.
HP has official wireless printer troubleshooting resources and recommends software/driver troubleshooting for connection issues. ([HP Support][3])
.. 5. Use HP Diagnose & Fix
HP’s **Diagnose & Fix** feature can repair common printer problems such as offline status, stuck print jobs, and connection errors. HP describes this feature as part of the HP app/HP Smart troubleshooting flow. ([HP Support][2])
Basic steps:
1. Open the HP app or HP Smart app.
2. Select your HP Envy 6555e printer.
3. Look for **Diagnose & Fix**.
4. Run the tool.
5. Follow the on-screen repair steps.
6. Print a test page.
This is a good step before uninstalling drivers because it can detect common issues automatically.
.. 6. Check paper, tray, and paper jam errors
If the HP Envy 6555e makes noise but does not print, the paper tray or paper feed may be the issue.
Check these items:
* Paper is loaded flat.
* The paper guides are not too tight.
* The tray is pushed in correctly.
* There are no torn paper pieces inside.
* The output area is clear.
* The printer door is fully closed.
If you see a paper jam message, do not pull paper too aggressively. Torn scraps can stay inside and keep triggering the sensor. HP provides dedicated paper jam support and self-guided resources for printer jam issues. ([HP Support][4])
.. 7. Check ink cartridges and cartridge messages
Your HP Envy 6555e may stop printing if a cartridge is empty, loose, incorrectly installed, or not recognized.
Try this:
1. Open the cartridge access area.
2. Wait for the carriage to stop moving.
3. Remove and reseat each cartridge.
4. Make sure protective tape is removed from new cartridges.
5. Close the access door.
6. Check the printer display or HP app for cartridge alerts.
7. Try printing a test page.
If the printer prints blank pages, the problem may be low ink, clogged nozzles, or cartridge recognition. Use the printer maintenance tools in the HP app to clean or align cartridges.
HP’s support listing for the Envy 6555e includes cartridge troubleshooting through HP’s Virtual Assistant for cartridge-related issues. ([HP Support][1])
.. 8. Update or reinstall the HP Envy 6555e driver
If the printer shows up but still does not print, the driver may be damaged, missing, or outdated.
Use this method:
1. Remove the HP Envy 6555e from your computer.
2. Restart the computer.
3. Download or open the latest HP software for your model.
4. Reinstall the printer.
5. Connect using Wi-Fi or USB.
6. Print a test page.
HP has an official driver and software page for the HP Envy 6555e, which is the safest place to get the correct software for this model. ([HP Support][5])
Avoid downloading drivers from random third-party websites. Printer driver pages can be copied by unsafe sites, and the wrong installer can create more problems.
.. 9. Check firewall, VPN, or security software
If your HP Envy 6555e prints from one device but not another, the issue may be the computer, not the printer.
Check these:
* VPN is turned off during testing.
* Firewall is not blocking HP software.
* Security software is not blocking local network printing.
* The device is not connected to a guest network.
* The printer is allowed on the local network.
This is especially important when the printer works from your phone but not your laptop.
.. What to check before deeper troubleshooting
Before resetting the printer, check this quick list:
| Check | What it means |
| | - |
| Printer power | Printer should be on and ready. |
| Wi-Fi icon | Should show connected status. |
| Paper tray | Paper should be loaded properly. |
| Ink status | Cartridges should not be empty or rejected. |
| Print queue | No stuck or paused jobs. |
| Default printer | Correct HP Envy 6555e selected. |
| HP app | Printer should appear online. |
| Driver | Latest HP software should be installed. |
This prevents unnecessary resets and saves time.
.. What happens after you fix the HP Envy 6555e? ✔ 1➜866((490))➜0338 ⚡
After the issue is fixed, the printer should accept new jobs, show online status, and print from your selected device. If you cleared the queue, old documents may be gone, so you may need to send them again.
If you reinstalled the printer, check your default printer setting. Some computers keep old printer copies, which can send jobs to the wrong device.
.. What if HP Envy 6555e still won’t print? ✔ 1➜866((490))➜0338 ⚡
If the printer still does not print after all basic fixes, try these final steps:
* Print from another device.
* Print from the HP app.
* Try USB if wireless printing fails.
* Reset the printer network settings.
* Reconnect the printer to Wi-Fi.
* Reinstall HP software completely.
* Check for firmware updates.
* Contact HP support if hardware, cartridge, or warranty help is needed.
HP’s official Envy 6555e support page includes troubleshooting, software, drivers, specs, and manuals for this exact printer model. ([HP Support][6])
.. People Also Ask: HP Envy 6555e Printer Not Printing FAQs
..# Why is my HP Envy 6555e connected but not printing? ✔ 1➜866((490))➜0338 ⚡
Your HP Envy 6555e may be connected but not printing because of a stuck print queue, paused printer status, wrong default printer, weak Wi-Fi, or driver issue. Clear the queue, restart the printer, and confirm the correct HP Envy 6555e is selected before printing again.
..# How do I get my HP Envy 6555e back online? ✔ 1➜866((490))➜0338 ⚡
Restart the printer, router, and computer. Then check Wi-Fi, remove stuck print jobs, and re-add the printer in your device settings. If it still shows offline, run HP Diagnose & Fix through the HP app.
..# Why is my HP Envy 6555e printing blank pages? ✔ 1➜866((490))➜0338 ⚡
Blank pages usually mean low ink, clogged nozzles, cartridge installation issues, or a printhead maintenance problem. Check ink levels, reseat cartridges, and run the cleaning or alignment tool from the HP app.
..# How do I clear the print queue for HP Envy 6555e? ✔ 1➜866((490))➜0338 ⚡
On Windows, go to **Settings > Bluetooth & devices > Printers & scanners > HP Envy 6555e > Open print queue**, then cancel pending jobs. On Mac, open **Printers & Scanners**, select the printer, open the queue, and delete stuck jobs.
..# Why is my HP Envy 6555e not printing from my phone? ✔ 1➜866((490))➜0338 ⚡
Your phone and printer may be on different Wi-Fi networks, or the HP app may not be connected to the printer. Connect both devices to the same network, restart the HP app, and add the printer again.
..# Does HP Envy 6555e need HP Smart to print? ✔ 1➜866((490))➜0338 ⚡
HP Smart or the HP app is commonly used for setup, diagnostics, scanning, and printer management. Basic printing may work through system print settings, but the HP app is useful for troubleshooting, setup, and Diagnose & Fix. ([HP Support][2])
..# Why does my HP Envy 6555e say paper jam but no paper is inside? ✔ 1➜866((490))➜0338 ⚡
A small torn paper piece, misaligned tray, stuck sensor, or carriage issue may trigger a jam message. Turn off the printer, unplug it, inspect the paper path carefully, and check the cartridge access area.
..# How do I update HP Envy 6555e printer software? ✔ 1➜866((490))➜0338 ⚡
Use HP’s official driver and software support page for the HP Envy 6555e or update through the HP app. Avoid third-party driver sites because they may offer incorrect or unsafe installers. ([HP Support][5])
..# Why is my HP Envy 6555e not printing after changing Wi-Fi? ✔ 1➜866((490))➜0338 ⚡
The printer may still be saved to the old network. Reset or update the wireless connection through the HP app, then reconnect the printer to the new Wi-Fi using the correct password.
.. Conclusion: Best fix for HP Envy 6555e printer not printing
If your **HP Envy 6555e printer is not printing**, start with the simple fixes: restart the printer, clear the print queue, check Wi-Fi, confirm ink and paper, then run HP Diagnose & Fix. If the problem continues, reinstall the official HP driver and reconnect the printer. This order solves most printing issues without unnecessary resets or hardware replacement.